Our Exchange & Refund Policy
7-Day Money-Back Policy:
If you have a change of heart within 7 days, simply return the product to us in its original condition (unused and sealed), including all packaging, instructions, and accessories, along with proof of purchase. We will happily offer a refund.
14-Day Exchange Policy:
We offer a 14-day exchange policy on eligible products. If you’re not completely happy with your purchase, you can return it to us within 14 days for an exchange or store credit.
How to return a product:
For in-store & online purchases: Visit Toy Corner, 25 Casemates Square, Gibraltar. Please note that we reserve the right to inspect returned goods before completing an exchange or refund.
Exclusions from our 7-day money-back policy:
Certain products cannot be returned for a refund due to their nature:
- Gift Cards.
- Assembled, special order, or altered products.
If your product has an issue:
We reserve the right to inspect returned goods before completing an exchange or refund. If we confirm a manufacturer's fault, we will repair or replace as per the manufacturer's terms. If we cannot offer a repair or replacement, we will issue a refund. All returns must be accompanied by the original proof of purchase and complete accessories, instruction manuals, and software, whenever possible, in its original packaging.